My recommendation to Insomnia Cookies is to shut down the attempt at personal service and go high-tech. My recommendation to customers of this Insomnia Cookies is to have your cookies delivered to avoid the awkward and uncomfortable experience that would normally be called customer interaction. It was as if we the customers were bothering the staff by ordering cookies, asking questions and trying to engage in any kind of conversation. customer service was beyond disappointing. The cookies were amazing as they always are. We settled for two regular chocolate chip cookies and a Deluxe S’more. We were told that our favorite cookie, the Triple Chocolate Chunk, was not available with no explanation provided.
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